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Frequently Asked Questions.What if I need more server space?Unfortunately buying more server space is not as easy as it sounds. We suggest if you are needing more server space to upgrade to the next level plan. Alternatively contact us to discuss a custom plan for your business. I'm only half way through the month and I'm Out Of Bandwidth, What do I Do?You have two options for rectifying this situation. Option 1 is to upgrade to the next highest package or a package that contains more bandwidth. Option 2 is to purchase a block of data bandwidth, these are sold in lots of 1000mb at a cost of $150.00 per year. Either option you choose please contact us to implement your choice. Do you offer packages including design and marketing?Put simply yes we can offer you a package that includes all of our services rolled into one bundle. Information on these packages is coming soon so stay tuned to our network for more information. Is the server located in Australia?Yes all our servers are located in a premium data center in Brisbane, Australia. What sort of access times will my website have?Your Australian based website will have excellent access times for visitors from Australia and New Zealand. Access times from other countries will still be excellent and your site should only take a few seconds to load (Dependent on page size and content). How can I get the best out of my new website?To get the most out of your new website you need to make sure that your website address is on all your stationary and you need to advertise it to search engines. Our parent and partner companies have more information available on there websites for marketing. Visit them online: Trinity Designs: http://www.trinitydesigns.com.au I have multiple sites can I store them on one hosting server?We don't reccomend this however you can have multiple domains pointing to one hosting server so another option is to build one site with all the business information on it. Then simply point multiple domains to it. Alternatively we may be able to come up with a solution for multiple hosting servers. How long does it take to add extra bandwidth to my account?Usually this is done within 24hrs pending payment clearance. I don't see a package that suits me is there another option?We can custom design a hosting solution for you. What payment methods are available?The following payment methods are available:
I have heard paypal is not secure?Paypal uses a secure socket layer (ssl) for all transactions and should be as safe to use as online banking. Should you have any questions please visit the paypal site here for more information. I want to purchase a .com.au or .net.au what are the conditions?To purchase a .au domain you will need to have the following:
How long does it take to set up my hosting account?Generally this takes 24hrs from clearance of your funds. Will I have FTP access to upload to my account?Yes each hosting account comes with 24/7 FTP access. How will I know if people are visiting my website?By visiting your control panel and using the awstats applet you will be able to see detailed statistics about your websites visitors. |
